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Frequently Asked Questions
Q: What kind of a name is Cygnus Performance anyway?
A: Cygnus Performance gets its name from the constellation Cygnus. The star in the "Cygnus Performance Star Logo" represents the black hole portion of the binary star Cygnus X-1. This is one of Cygnus Performance's earlier logos. The black hole portion of Cygnus X-1 is about 8 times the mass of the sun, but only about 30 miles in diameter. In the images below you can see the resemblance:
Q: I want a part made by one of the manufacturers I see in your "Shop by Brands" section, but your website doesn't list it. Does this mean you guys don't have it?
A: Absolutely not! Not all of the parts we carry are listed on the website. Even if we don't have a product in stock we can very likely have it dropshipped to you from the manufacturer. This can usually be done with out any delay at all. The part will go out the same or next business day unless it is a "special order item" which may take longer. We can also get parts made by the manufacturers we carry even if they are not for the cars listed on our website. Just contact us for pricing and availability of items not listed on our website.
Please also feel free to contact us if you'd like parts made by a manufacturer we don't list. We may be able to get these parts as well, and even if we can't we like to know what our customers want. It helps us decide what to carry in the future. We strive to offer one of the most comprehensive arrays of performance brands for late model imports on the net.
Q: I found a cheaper price from another vendor! You guys claim to have the best prices. Will you match this vendor's price?
A: If you find a better price please contact us and we will do our best to match or beat it. We can not guarantee to match every price every time, but about 99% of the time we can. Sometimes other vendors are clearing things out for less than their cost which makes it virtually impossible for us to match their price, but unless this is the case we are usually able to give you the best price on the net. We try to offer the best prices as a whole, but it is very difficult to keep all of the prices in the right place at all times. In this unstable economy manufacturers are constantly lowering and raising prices.
Please also remember that a lot of manufacturers have MAP prices. This stands for Minimum Advertised Price. When a manufacturer specifies a MAP price we can not post a lower price for the product on our website. We can however in some cases offer things such as free shipping to set us apart from the competition. You will notice this with our Cobb Accessports which include free overnight shipping.
Q: Why should I register with Cygnus Performance?
A: Unlike some websites we do not require you to register. We do encourage you to register though. It only takes a minute, and registered customers will enjoy a few distinct benefits from non-registered users including:
- Instantly seeing your shipping charges when you view your cart. These charges are calculated automatically by our website using the order's total shipping weight (or dimensional weight) and your location. If you are not registered the website has no way of knowing where you are going to have your order shipped to therefore it can not calculate shipping until you get through the first step of the checkout process.
- View order history. You can view all of your current and past orders with us.
- Check order status through our website. We will email you your order status, but if you are registered you will also be able to check the status of your order through our website.
- Quicker checkouts on future orders. Once you login you will be able to place orders without providing information such as your telephone number, address and name. This information is automatically stored in our database when you register. THIS INFORMATION WILL REMAIN PRIVATE AND WILL NEVER BE SHARED WITH ANY THIRD PARTIES.
Q: I want to place an order with a credit card and have it shipped to an address that is not the credit card's billing address. Can you do this?
A: We can do it, but we require you to fill out a form and fax or email it back to us. This form may be downloaded by Clicking Here. The Fax/Email must be completely legible and must include a copy of your driver's license and credit card. This extra step is required to prevent fraud. We understand that you may buy other products on the web and have them shipped to a different address without having to complete this extra step, but this process is extremely common with automotive performance parts. Their cost and ease of resale makes them targets for fraud. Some automotive performance vendors won't ship to an address different from the billing address period. Believe us, if this step wasn't absolutely necessary to combat fraud we would rather skip it too!
Q: Does Cygnus Performance Performance share any of the information I submit when I place an order?
A: Some companies sell your information to telemarketers and spammers. Cygnus Performance will NEVER share any of your information with any third party. We do not use any of your contact information for any purpose other than filling your order. Security is a huge priority for us. When you place an order with us the transaction is processed on a secure SSL certified server which keeps your information safe from hackers. If you don't feel comfortable transmitting your information over the net we are happy to take your order over the phone. We appreciate our customers, and we will take every step necessary to ensure all of your information remains safe and private.
Q: Does Cygnus Performance offer a wholesale program?
A: No, not at this time. Cygnus Performance is a busy retail business at the moment which requires all of our time to run smoothly. We have considered starting a wholesale program though. If we decide to start a wholesale program the future we will immediately post this information on our website.
Q: Does Cygnus Performance offer a sponsorship program for race/show cars?
A: We don't really have any kind of standard program for this. We are always open to ideas that help us get our name out though. Please send any sponsorship inquiries to support@cygnusperformance.com
Have a question that was not covered here? Click Here to contact us
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